Kaidris Forge docs
Troubleshooting and FAQ
Common questions about licences, machines and downloads.
Preview · describes products that are not released yet; details are confirmed at release
I did not receive my licence key
Check spam for an email from noreply@kaidris.com, then sign in to your account. If it is still missing, email contact@kaidris.com with your Paddle order number.
Activation says the machine limit is reached
A licence works on two computers at a time. Deactivate one in your account and try again.
The agent says it cannot check in
It keeps working offline for 14 days after a missed check-in. Connect to the internet once in that time; behind a company proxy, allow HTTPS to kaidris.com.
A download stopped
Run the update again: downloads resume where they stopped, and each file is checked against its checksum.
I moved to a new computer
Deactivate the old computer in your account, then activate the new one with the same key.
Can I use it on client projects?
Yes. Code the models generate for you is yours. An Individual licence must be paid by you personally; for a team, use Enterprise seats.
Does my code leave my computer?
No. The models run locally. The licence check-in sends only an activation token, a machine-fingerprint hash and the app version.
How do I get a refund?
Within 14 days of your first purchase, email contact@kaidris.com with your order number, or use the link in your Paddle receipt. Details: refund policy.